About me

Jewellery making is my passion and hobby. I sell my jewellery via my website and on showcases on Facebook (auctions). As I am not a business, every purchase you make is a purchase between consumers.

When you order from my website or on one of showcases, you agree with the terms and conditions as stated below.

If you have a questions, please contact me: studiorosalilly@live.nl

 

My Products

My jewellery is handmade and unique. I do my utmost best to make safe and beautiful products. My jewellery is made from handmade components I buy from artists, quality glass beads, metal, fabric and natural wood. I use copper, brass of silver plated metals, however I can replace this on request with Sterling Silver or Gold. 

Please note that I will not be held responsible for any (business) damage or losses (direct or indirect) you suffer by using my jewellery.

The images of the products on my site or showcases on Facebook are for illustrative purposes only. Although I have made every effort to display the colours accurately, I cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. This is therefore no reason for return.

Although I have made every effort to be as accurate as possible, because my products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on my site are approximate.

 

Payment

You will receive an order confirmation with payment details. Orders via my showcases should be paid through Paypal within 48 hours after auction, you will receive a Paypal invoice.


International delivery

I deliver worldwide.  Your order will be shipping within three working days after I have received your payment 

If you order products from my site or showcases on Facebook for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which am applied when the delivery reaches that destination. Please note that I have no control over these charges and I cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. I will not be liable or responsible if you break any such law. I will not be held responsible for any delay in delivery due to mail company or customs.

Damaged and missing items

I shipped my jewellery, carefully packaged, with standard international rates of Dutch Mail (Post.nl) and can therefore not be held responsible for any damage of loss during delivery. If you want insured delivery please contact me. This will cost you extra, but I will let you know the exact costs in advance.

However if you receive a damaged piece of jewellery, please contact me within 48 hours, so I can look into it.  

Delivery outside the Netherlands and especially outside Europe can take up to 3-4 weeks, to the USA even longer.

RETURNS

If you are returning an item from outside the Netherlands please mark the parcel as ‘Returned Goods’. I am not responsible for any customs charges incurred if you fail to do so, and any charge incurred, including the Dutch Mail or Customs Handling Fee, will be deducted from your refund. I am not responsible for any loss during return shipping.

If you are not satisfied with your purchase, you may return your piece of jewellery. Please contact me within 24 hours after receiving your product. You have to return your product carefully packed, within 7 days. Refunds will be made within 7 days after receiving the returned jewellery.

 Exclusions from returning:

- MTO purchases (purchases especially made for you)

- Colour variety due to computer display.

- Due to hygiene regulations: earrings and hairpieces.

 

Care and protection

Handmade jewelry is more vulnerable than factory made jewelry and are not intended for constant use.

Please take care of your items:

- take them off when you sleep, wash, swim, exercise etc.

- avoid contact with water, soap, bodylotion, perfumes, hairspray or other personal care products (especially aerosols) on or near to them. 

- do not let children play with the jewelry and accessories.

- store the jewelry and accessories always safe and careful. Silver parts are naturally subject to discoloration due to oxidation.

-silver parts can discolor by the influence of humidity. In contact with the skin this process is speeded up. Keep silver jewelry nicely by storing them immediately after use in a jewelry box or an airtight plastic container.

- should jewellery discolor, the silver parts can be carefully cleaned with a cloth.

- a discoloration could occur in the material, this has to do with the PH-value of the skin. I am not liable for that.