Our policies

Return policy on earrings, hairjewels and costume accessories

Due to health / hygienic reasons earrings can only be returned if I can remove the ear wires from the design and exchange them for new and clean ear wires. I do not resell earrings with used ear wires, so you can be sure you always receive new and clean ear wires on your earrings.

However on some of my designs, removing and exchanging ear wires is not possible as the ear wires are stuck to the design or are OOAK / handmade ear wires which cannot be replaced. In that case earrings are not returnable.

Also hairjewels and costume accessoires can't be returned due to health / hygienic reasons.

 


Cancellations

Under distance selling regulations, you may cancel your order within 24 hours. Please bear in mind that unless cancellation takes place before payment has been processed your order could possibly still be shipped to you & you would be responsible for any return shipping costs incurred if this is the case.

 


Refunds

My aim is to make your shopping experience a happy one.

Should you have any problems, please contact me.

I do make refunds should you be unsatisfied with your item. However, you would need to return the item to me, in its original form, using a postal service that is trackable as I cannot give you a refund should the item be lost in transition.

Also, please message me with the tracking number after you ship the item, so I would know when to expect it. Any taxes / customs that I have to pay for your return will be deducted from your refund.

 

 

Please be aware that some jewel contain natural materials, make sure that bringing these materials into your country is allowed before ordering, as I cannot refund in case of refusal by customs.